Terms of Service

Who we are

SuriAgenda is published by BlueOceanSolutions B.V. (Dutch Chamber of Commerce / KVK no. 92101550), registered at Duintopstraat 11, 1361 BJ Almere, the Netherlands.

Description of the service

SuriAgenda is an event discovery and ticketing platform for the Surinamese diaspora, covering cities including Amsterdam, Rotterdam, Den Haag, Paramaribo, Wanica, Nickerie, and Commewijne. Attendees can browse events by category and city, RSVP, and order tickets. Organizers can list events, sell tickets, and optionally subscribe to a paid Premium plan or purchase a one-off promotion for a single event.

Accounts and age requirement

You may create an attendee account or, as an organizer, a vendor account, using Microsoft Entra External ID (including Google, Facebook, or Apple sign-in) or a native email and password. You are responsible for keeping your login credentials confidential and for all activity under your account. SuriAgenda is not directed at children under 16; by creating an account you confirm you are 16 or older, or that you have parental/guardian consent.

Organizer responsibilities

If you list an event as an organizer, you are solely responsible for the accuracy of the event details you publish — date, time, location, description, pricing, and available capacity — and for delivering the event as described. You are the seller of record for any tickets sold to your event; SuriAgenda is not a party to that sale and does not guarantee the accuracy of organizer-provided content.

Ticket purchases and payment (settled off-platform)

When you order a ticket, your order is automatically confirmed if capacity is available. Payment for the ticket is arranged directly between you and the event organizer, outside of SuriAgenda — SuriAgenda does not collect, hold, or transmit any payment for ticket purchases, and is not a payment service provider for ticketing.

You can cancel a confirmed order at any time before the event starts, which releases your reservation. Cancelling an order is not a refund request: because SuriAgenda never receives ticket payment, it cannot issue a refund. Any refund is a matter to be resolved directly with the organizer, according to whatever payment arrangement you and the organizer agreed. If you and an organizer cannot resolve a payment disagreement, you may flag it to us; we may mark the order as 'disputed' for administrative visibility, but this does not move any money and is not a guarantee of resolution.

Organizer Premium Subscription

Organizers may subscribe to a paid Premium plan, billed through Stripe, at the price shown at checkout (currently €19 per month or €190 per year, subject to change). New subscriptions include a 30-day free trial; a valid payment method is required to start the trial, and unless you cancel before the trial ends, the subscription automatically converts to a paid plan and is billed on a recurring basis until cancelled.

You can manage, change, or cancel your subscription, and view invoices, through the Stripe-hosted Customer Portal linked from your organizer dashboard. Cancellation takes effect at the end of the current billing period; Premium benefits (including Featured placement, unlimited event listings, and analytics) remain active until then. The guaranteed spotlight-reel benefit is not included during the free trial and only activates once the trial converts to a paid subscription.

Single Event Promotion

Organizers may separately purchase a one-off Single Event Promotion for an individual event, billed through Stripe Checkout at the price shown at checkout (currently €39, plus any VAT calculated by Stripe Tax). This gives the event Featured placement and schedules it for a spotlight countdown into SuriAgenda's cross-platform distribution.

Because the promotion begins scheduling immediately after purchase, it is not refundable once the promotion period has started. If you believe a promotion was purchased or delivered in error, contact info@suriagenda.com and we will review the request.

Acceptable use

You may not use SuriAgenda to: list fraudulent, misleading, or non-existent events; disrupt or place excessive load on the service (for example, automated scraping beyond what robots.txt permits); misuse the order or RSVP system for spam or manipulation; impersonate someone else; or violate applicable law. We may suspend or terminate accounts, listings, or access to interactive features in case of misuse.

AI-assisted features

SuriAgenda offers an AI-powered chatbot to help you find events and answer questions about the platform. Responses are generated automatically and, despite our efforts to keep them accurate, may occasionally be incomplete or incorrect. The chatbot is an informational tool and not a substitute for verifying event details directly with the organizer or with SuriAgenda's own listing.

Intellectual property

All content on SuriAgenda that we or our organizers do not separately own — including the site design, logos, and platform software — is owned by BlueOceanSolutions B.V. or used under license, and is protected by copyright and other intellectual property rights. Organizers retain ownership of the event content they submit but grant us a license to display it on SuriAgenda and our distribution partners (including SuriWorld) as part of the service.

Third-party services

SuriAgenda relies on third-party services to operate: Microsoft Entra External ID for account sign-in, Google reCAPTCHA to protect the order form from abuse, and Stripe to process Premium subscription and Single Event Promotion payments. Your use of those features is also subject to those providers' own terms.

Availability and warranties

We work to keep SuriAgenda available and up to date, but we do not guarantee uninterrupted or error-free operation, and we do not guarantee that any listed event will take place as described. The service is provided 'as is', without warranties of any kind, to the extent permitted by applicable law.

Liability

To the extent permitted by law, BlueOceanSolutions B.V. is not liable for indirect damages, consequential damages, or lost profits arising from your use of SuriAgenda, including losses arising from a cancelled, mispriced, or non-delivered event, or from a payment dispute between an attendee and an organizer that SuriAgenda is not a party to. Nothing in these Terms limits liability that cannot be excluded by law, such as liability for intent or gross negligence.

Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last updated. Continued use of SuriAgenda after a change constitutes acceptance of the updated Terms.

Governing law and disputes

These Terms are governed by Dutch law. Disputes that cannot be resolved amicably will be submitted to the competent Dutch court, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence.

Contact

BlueOceanSolutions B.V. (KVK 92101550), Duintopstraat 11, 1361 BJ Almere, the Netherlands. Email: info@suriagenda.com.